FAQ 

COVID19 recommendations

There are 2 important key measures to respect on site at all times: social distancing and hand washing. We cannot accept anyone having covid19 symptoms.  We have increased our cleaning procedures. But despite those measures and efforts, we cannot guarantee you that you will never have virus on site, so we recommend you not to come to the retreat if your health is at risk. 

What are your rates?

Our rental rates vary seasonally . Summer (June 18th -September ) Fall (October 1-December  ) Winter (Jan- March) Spring (April-June 18th)

We have 4 retreats and all the rates in each retreat vary due to size and amenities that we offer.

Rates are on our availability calendar and rates can be seen at check out or the booking form. The rates cannot be negotiated.

If you don’t see the retreat pop up with  rates , it means that the retreat is booked for those dates.

Please see Our Rate Chart Here.

What is your cancellation policy?

Full refund for cancellations requested at least 6 months prior to your scheduled check in date. 50% refund for cancellations requested less than 6 months and up to 2 weeks before your scheduled check-in date. No refunds for cancellations requested within 2 weeks of your scheduled check in date. Full refund for cancellations requested within 48 hours of booking date. Cancellation fee of 2.5% will apply to all cancellations

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In case of Covid -19 travel restrictions, we will reschedule your booking dates , depending on availability price and season. Please note that seasonal rates will apply if you reschedule your booking.  We can also provide you with the option to use the credit at any future date. Please note that in order to avoid duplication of work,  we will reschedule your bookings once an end date to the current travel restrictions has been announced.

Is the cleaning fees a flat rate?

The cleaning fee is applied for every booking and is a flat rate for your entire stay.

 

Is tax applicable ?

Yes Tax/Hst  is applicable to all our retreats.

 

How do i recognize which retreat is which ?

Tiny oceanfront retreat is the 1 bedroom and can sleep 2 adults and 2 small kids comfortably. 

Designer oceanfront villa is an open concept loft style retreat . This retreat can sleep 6 . 4 adults and 2 kids comfortably.

Cosy oceanfront cottage is a two bedroom full size cottage . This retreat can sleep 6 adults . 4 adults and 2 young children or adults.

Sidanna oceanfront retreat can sleep 8 adults comfortably , and upto 12 people including kids. We have a separate website for this private retreat https://www.sidannaoceanfrontretreat.com/.  Tranquil Seaside Getaway, located in Clam Harbour,  on Nova Scotia's rugged Eastern Shore is a 4 bedroom house which can sleep up to 8 adults.

Which retreat is Sidanna luxury retreat?

Tiny oceanfront retreat and designer oceanfront villa can be booked together and this makes the hot tub, fire pit, deck and the entire area private for the guests who have booked both retreats

Are your retreats beachfront or oceanfront?

Our retreats located in south shore and eastern shore  are oceanfront.

Our retreat in Cape Breton is beachfront.

How far is the beach ?

Summerville beach, Carters beach,white point beach, Cranberry beach, hunts point beach are all within 5-10 minutes drive from our South Shore locations in Hunts Point and Summerville.  

Clam Harbour beach is within 5 minutes drive from our Eastern Shore location Tranquil Seaside Getaway.

Our Cape Breton location Blissful Beachfront bungalow has direct access to Cabots landing provincial park beach .

 

Can you check availability?  

The availability you see on our website, is what we have available to book.  The desktop version of our site allows you to search availability for each retreat, however,  the mobile version of our site only allow shows available retreats for your selected dates.  Our booking calendar is open all year round.

 

Can I call to book?

Although we do take  bookings over messenger/phone, we prefer if bookings are directly made through the online portal as you must accept our reservation policy and cancellation policy and waiver online to complete  your reservation. 

 

I cannot select a day, does this mean you are booked?

Yes, any days or time slots that cannot be selected means we are fully booked. We thank you for your patience as we adjust to popularity.

Do you have a menu ? 

Yes, you can order from our food menu . You can visit the link attached https://www.sidannaretreat.com/food-menu

and call us to prebook your meals. We need a notice of 48 hours in the winter months and 24 hours in the summer months.

Is your chat icon available all  day?

We are available from 9am-9pm . If you don't hear back from us instantly , we are sure to email you  or send you a message through chat

 

Do you offer any  services?

Yes,  You can visit this link  to book the services we offer https://www.sidannaretreat.com/services

We need a 48 hour notice to book any of these services. these include grocery delivery, chef prepared meals, excursions and packages for special days like anniversaries, birthdays and engagements.

 

What payments methods do you take?

We take credit cards , paypal  and e transfer. We do not accept cash or cheque.

It is mandatory to fill out our Credit  Card  form . 

 

I'm trying to book the retreat, and it says you are booked every weekend is this correct? 

Yes. We apologize for the inconvenience but our retreat  books extremely fast on weekend! 

What should I bring? 

We provide all linens ,  amenities and condiments . We always recommend , our guests to bring extra towels .

Are pets allowed?

Although we love pets, unfortunately due to allergies and concerns with our guests we cannot allow pets. We will be adding pet friendly 

locations in the near future . Stay tuned!

What is your minimum night requirement ?

We have a two night minimum policy in  our retreats and only allow 1 night bookings on gap nights only . In this case you will need to contact us at sidannaretreat@gmail.com and we will manually enter your booking. We have a 4 night minimum during the summer 

Why do you not allow one night bookings?

We are not a hotel, we are a retreat. We encourage our guests to enjoy and experience their vacation and or stay cation. We want our guests to relax and unwind .

Do you offer  massages and other treatments  at the retreats ? 

Yes we offer outdoor  massages and some treatements on the deck and indoors in the retreat .Please email us at sidannaretreat@gmail.com to book a massage 

Can I buy gift card ?

You can purchase gift cards. Our gift cards are in the form of a coupn code . Please contact us @sidannaretreat@gmail.com for details.

Do all retreats have a hot tub and fire pit ?

Yes all our retreats have a hot tub and fire pit.  Designer oceanfront villa and Tiny oceanfront retreat share a hot tub and firepit , but when they are both booked together (sidanna luxury retreats) the hot tub and fire pit become private to both retreats.

Which retreat has a private pool and hot tub?

All of our retreats have private hot tubs except Designer Villa and Tiny Retreat share a large deck and hot tub.

 

Are the retreats open all year ?

Yes we are open all year ,   We can reschedule your booking in the case of bad weather. (Snow storm or very high winds and hurricanes) but no refund can be applied.

 

Is there an age limit to come to the retreats?

Yes, all guests must be 18 and over . All young children tweens and teens can stay at our retreat accompanied with a guardian of course!

 

Where are you located?

6 of our retreats are located in Hunts point and Summerville Centre. Those retreats are Relaxing Oceanfront Retreat, Peaceful Oceanfront Cabine, Comfy Seaside Cabine, Designer Oceanfront Villa, Tiny Oceanfront Retreat and Cozy Oceanfront Cottage.  Tranquil Seaside Getaway is located in Clam Harbour.

Please see our address in the links attached https://www.sidannaretreat.com/contact

 

Do you host events and weddings ?

Yes. Our ocean front venue https://www.sidannaoceanfrontretreat.com/

offers a 3000 square foot deck overlooking the ocean complete with heated pool and hot tub.  We are able to host events of up to 5o guests and can offer catering, decorations and all of the equipment required to make your special event one to remember.  We can also accomodate up to 30 adults in our private oceanfront rental units. Our venue is the perfect choice for small weddings, birthdays, annavarsaries or corporate retreats.  Let us assist you to create an intimate private experience for you and your guests.

You can contact us at sidannaretreat@gmail.com for details  https://www.sidannaretreat.com/events

Can we use the fire pit and do you provide wood?

We provide fire wood and kindling. . Its really important to be conscious when burning firewood.

We recommend visiting here https://novascotia.ca/burnsafe/  Our location is the Region of Queens Municipality.