Question 1

COVID-19 Recommendations

Accepted Answer

There are 2 important key measures to respect on site at all times: social distancing and hand washing. We cannot accept anyone having covid19 symptoms.  We have increased our cleaning procedures. But despite those measures and efforts, we cannot guarantee you that you will never have virus on site, so we recommend you not to come to the retreat if your health is at risk.

Question 2

What are your rates?

Accepted Answer

Our rental rates vary seasonally . Summer (June 18th -September ) Fall (October 1-December  ) Winter (Jan- March) Spring (April-June 18th)
We have 14 retreats and all the rates in each retreat vary due to size and amenities that we offer.
Rates are on our availability calendar and rates can be seen at check out or the booking form. The rates cannot be negotiated.
If you don’t see the retreat pop up with  rates , it means that the retreat is booked for those dates.

Question 3

What is your cancellation policy?

Accepted Answer

A full refund will be issued for cancellations requested at least 6 months prior to your scheduled check in date. A 50% refund will be issued for cancellations requested less than 6 months and up to 30 days before your scheduled check-in date. No refunds will be issued for cancellations requested within 30 days  of your scheduled check in date.

Question 4

Is the cleaning fees a flat rate?

Accepted Answer

The cleaning fee is applied for every booking and is a flat rate for your entire stay.

Question 5

Is tax applicable ?

Accepted Answer

Yes Tax/Hst  is applicable to all our retreats.

Question 6

How do i recognise which retreat is which ?

Accepted Answer

Tiny oceanfront retreat is the 1 bedroom and can sleep 2 adults and 2 small kids comfortably. 
Designer oceanfront villa is an open concept loft style retreat . This retreat can sleep 6 . 4 adults and 2 kids comfortably.
Cosy oceanfront cottage is a two bedroom full size cottage . This retreat can sleep 6 adults . 4 adults and 2 young children or adults.
Sidanna oceanfront retreat can sleep 8 adults comfortably , and upto 12 people including kids. We have a separate website for this private retreat https://www.sidannaoceanfrontretreat.com/ . Tranquil Seaside Getaway, located in Clam Harbour,  on Nova Scotia's rugged Eastern Shore is a 4 bedroom house which can sleep up to 8 adults.

Question 7

Which retreat is Sidanna luxury retreat?

Accepted Answer

Tiny oceanfront retreat and designer oceanfront villa can be booked together . Both these retreats now have a private hot tub and sauna each. There is partition fence with a door  in between both units.

Question 8

Are your retreats beachfront or oceanfront?

Accepted Answer

Our retreats located in south shore and eastern shore  are oceanfront.
Our retreat in Cape Breton is beachfront.

Question 9

How far is the beach ?

Accepted Answer

The availability you see on our website, is what we have available to book.  The desktop version of our site allows you to search availability for each retreat, however,  the mobile version of our site only allow shows available retreats for your selected dates.  Our booking calendar is open all year round.

Question 10

Can I call to book?

Accepted Answer

Although we do take  bookings over messenger/phone, we prefer if bookings are directly made through the online portal as you must accept our reservation policy and cancellation policy and waiver online to complete  your reservation.

Question 11

I cannot select a day, does this mean you are booked?"

Accepted Answer

Yes, any days or time slots that cannot be selected means we are fully booked. We thank you for your patience as we adjust to popularity.

Question 12

Do you have a menu ?

Accepted Answer

Yes, you can order from our food menu . You can visit the services section of site to see all of our add ons . 
You and call us to prebook your meals from our booking add on dashboard section . 
 
A notice of 3 days will be appreciated!

Question 13

Is your chat icon available all  day?

Accepted Answer

We are available from 9am-9pm . If you don't hear back from us instantly , we are sure to email you  or send you a message through chat

Question 14

Do you offer any  services?

Accepted Answer

Yes,  You can visit this link  to book the services we offer https://www.sidannaretreat.com/services
We need a 48 hour notice to book any of these services. these include grocery delivery, chef prepared meals, excursions and packages for special days like anniversaries, birthdays and engagements.

Question 15

What payments methods do you take?

Accepted Answer

We take credit cards , paypal  and e-transfer. We do not accept cash or cheque.
It is mandatory to fill out our Credit  Card  form.

Question 16

I'm trying to book the retreat, and it says you are booked every weekend is this correct?"

Accepted Answer

Yes. We apologise for the inconvenience but our retreat  books extremely fast on weekend!

Question 17

What should I bring?

Accepted Answer

We provide all linens ,  amenities and condiments . We always recommend , our guests to bring extra towels .

Question 18

Are pets allowed?

Accepted Answer

Due to allergies and concerns with our guests we cannot allow pets. We will be adding pet friendly 
locations in the near future . Stay tuned!

Question 19

What is your minimum night requirement ?

Accepted Answer

We have a two night minimum policy in  our retreats and only allow 1 night bookings on gap nights only . In this case you will need to contact us at sidannaretreat@gmail.com and we will manually enter your booking. We have a 4 night minimum during the summer

Question 20

Why do you not allow one night bookings?

Accepted Answer

We are not a hotel, we are a retreat. We encourage our guests to enjoy and experience their vacation and or stay cation. We want our guests to relax and unwind .

Question 21

Do you offer  massages and other treatments  at the retreats ?

Accepted Answer

Yes we offer outdoor  massages and some treatments on the deck and indoors in the retreat. Please email us at sidannaretreat@gmail.com to book a massage

Question 22

Can I buy gift card ?

Accepted Answer

You can purchase gift cards on our website by going to the gift card page.
sidannaretreat.com/gift-card

Question 23

Do all retreats have a hot tub , fire pit and  Sauna

Accepted Answer

Yes all our retreats have a private hot tub, sauna and fire pit. Dreamy ocean escape will be getting one Sept 1 , 2024

Question 24

Which retreat has a private pool and hot tub?

Accepted Answer

All of our retreats have private hot tubs except Designer Villa and Tiny Retreat share a large deck and hot tub.

Question 25

Are the retreats open all year ?

Accepted Answer

Yes we are open all year ,   We can reschedule your booking in the case of bad weather. (Snow storm or very high winds and hurricanes) but no refund can be applied.

Question 26

Is there an age limit to come to the retreats?

Accepted Answer

Yes, all guests must be 18 and over . All young children  and teens can stay at our retreat accompanied with a guardian of course!

Question 27

Where are you located?

Accepted Answer

6 of our retreats are located in Hunts point and Summerville Centre .This is in the South shore of Nova scotia .Those retreats are Relaxing Oceanfront Retreat, Peaceful Oceanfront Cabin, Comfy Seaside Cabin, Designer Oceanfront Villa, Tiny Oceanfront Retreat and Cozy Oceanfront Cottage.  Tranquil Seaside Getaway is located in Clam Harbour.  (Eastern Shore of Nova scotia) Blissful beachfront bungalow is located Sugar Loaf Cape Breton Highlands
Please see our address in the links attached https://www.sidannaretreat.com/contact

Question 28

Do you host events and weddings ?

Accepted Answer

Yes. Our ocean front venue https://www.sidannaoceanfrontretreat.com/
offers a 3000 square foot deck overlooking the ocean complete with heated pool and hot tub.  We are able to host events of up to 5o guests and can offer catering, decorations and all of the equipment required to make your special event one to remember.  We can also accommodate up to 30 adults in our private oceanfront rental units. Our venue is the perfect choice for small weddings, birthdays, anniversaries or corporate retreats.  Let us assist you to create an intimate private experience for you and your guests.
You can contact us at sidannaretreat@gmail.com for details  https://www.sidannaretreat.com/events

Question 29

Can we use the fire pit and do you provide wood?

Accepted Answer

We provide fire wood and kindling. . It's really important to be conscious when burning firewood.
We recommend visiting here https://novascotia.ca/burnsafe/  Our location is the Region of Queens Municipality.

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